Agentic AI and the next era of contact center planning

Join Anaplan and Deloitte for a deep-dive webinar on, “Agentic AI and the next era of contact center planning for healthcare payors.” With AI reshaping both member engagement and workforce dynamics, discover how you can move beyond outdated, spreadsheet-based planning to a strategic, connected approach.

Explore how agentic AI is revolutionizing contact centers — and how the Anaplan and Deloitte partnership equips your organization with a strategic planning tool to effectively navigate this new landscape. Gain a competitive edge by sharpening your skills on the complexities of AI-driven contact center planning.

What you'll learn:

• Impact of agentic AI on contact center volume, mix, and handle times
• Address the planning gap created by evolving contact patterns and skills-based routing complexity
• How to use Anaplan for multi-channel volume modeling, AI deflection rates, and cost impact analysis
• Real-world insights from a case study on how a healthcare payer transformed their planning process
• Actionable steps to assess your organization's AI and planning maturity